Data Protection Policy

365acd Privacy Policy – Your Data, Our Responsibility

When you use 365acd, we honor the trust you place in us. This Privacy Policy openly explains what information is collected, how it is used, and how it is kept secure.

Last Updated: January 2026 SSL Secured
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How We Protect Your Information

Every piece of your data on 365acd is held to the highest security standards. Learn about the key pillars of our protection.

Encryption Technology

365acd applies 256-bit SSL/TLS encryption to every data transfer. Your password, payment details, and personal data are always encrypted in transit — no one can intercept them.

Sale of Data Prohibited

Your name, email, phone number, or any other personal details are never sold to third parties. 365acd has a strict policy against sharing user data with advertisers.

Access Control

Your account information is accessible only to authorized staff, and only when necessary. All access is logged and regularly audited. No one can view your profile without proper authorization.

Secure Data Storage

All data is stored on secure servers with regular backups. Firewalls and intrusion detection systems run 24/7 to flag any unauthorized access attempts instantly.

Regular Security Audits

Independent security experts regularly audit 365acd systems. Penetration testing and vulnerability scanning are conducted every quarter to identify and address any weaknesses early.

Instant Alerts

If any unusual login or activity is detected on your account, 365acd will immediately alert you by SMS or email. You can also report any suspicious activity directly.

1. Introduction & Scope

Welcome to 365acd. This Privacy Policy is a clear agreement between us and you — it fully explains what information we collect, why we collect it, and how we keep it safe.

This Privacy Policy applies to the 365acd website, mobile platform, and all related services. By using our platform, you agree to this policy, so please read it carefully.

We believe privacy is a fundamental right. 365acd prioritizes the protection of your data not just out of legal obligation, but out of genuine respect for you. Come back to this page whenever you need — the latest version will always be here.

Summary: We only collect what we need to serve you well. We do not sell your data. You can ask to access or delete your information at any time.
2. What Information We Collect

365acd collects information in several ways. Every piece of data collected has a clear purpose, and nothing is kept beyond what is needed. The categories are detailed below:

What You Provide Directly:

  • Registration Details: Full name, date of birth, email address, phone number, and residential address.
  • Identity Verification (KYC): Copy of national ID card, passport, or driving license.
  • Payment Details: Mobile banking number (Mobile Banking, Nagad, or Rocket).
  • Contact Information: Messages, complaints, or requests submitted to support.

Automatically Collected Information:

  • Device Information: Device type, operating system, and browser.
  • Connection Details: IP address, login time, session data.
  • Usage Pattern: Games played, time spent, pages visited.
  • Cookies & Tracking: See the Cookies section below for more details.
Important: We never collect or store your bank account number, credit card number, or full mobile banking PIN.
3. How Your Information Is Used

365acd uses your information only for defined purposes. Each purpose is clearly outlined below:

Data Type Purpose of Use Legal Basis
Name & Contact Account Creation & Management Contractual Requirement
Identity Document KYC Verification & Fraud Prevention Legal Obligations
Payment Information Deposit & Withdrawal Process Contractual Requirement
Usage Pattern Game Experience Improvement & Personalization Legitimate Interest
Device & IP Security & Fraud Detection Legitimate Interest
Email & Phone Sending Important Notifications Contractual Requirement

If 365acd ever wants to use your information for marketing purposes, we will ask for your consent separately. You can opt out of marketing communications at any time — just contact support or click the Unsubscribe link in any email.

4. Who We Share Your Information With

365acd respects your privacy. We never sell or share your personal information without reason. That said, there are specific situations where limited data may need to be disclosed:

  • Payment Processor: Necessary payment details are shared with Mobile Banking, Nagad, or Rocket to process deposits and withdrawals. This information is kept to a minimum.
  • Game Provider: Information required to run games (such as balance) is shared with game providers. Personal identity details are not shared.
  • Regulatory Authority: Information may be disclosed under legal obligations or government orders. This always follows due legal process.
  • Security Investigation: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.
Rest Assured: 365acd never sells or gives away your information to advertisers, data brokers, or third-party marketers.
5. Cookies Policy

Cookies are small text files stored in your browser. 365acd uses cookies to keep the platform running properly and to improve your experience.

Cookie Types Purpose Duration
Essential Maintaining login sessions and ensuring account security At End of Session
Analytics Site usage statistics, page performance measurement 1 year
Functional Remembering language preferences and game settings 30 days

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may prevent 365acd from functioning properly and could cause login issues.

365acd does not use third-party tracking cookies or cross-site tracking. Our analytics cookies operate exclusively within 365acd.
6. How Long We Retain Your Data

365acd does not retain data beyond what is necessary. Each category of information has its own retention policy:

  • Account Information: For as long as the account is active, and up to 5 years after closure where legally required.
  • Transaction Details: Retained for 5–7 years in accordance with financial regulations.
  • KYC Documents: 5 years after account closure (as required by regulators).
  • Gaming Log: Up to 3 years (for dispute resolution).
  • Marketing Data: Consent withdrawals are processed and data deleted within 30 days.
  • Support Conversations: Automatically deleted after 2 years.

Once the designated retention period has passed, your data is permanently deleted or anonymized in a way that makes identification no longer possible.

7. Your Rights Regarding Your Data

365acd respects your rights over your own data. You have the following rights:

Right to Know You can ask to know what information we hold about you.
Right to Rectification You may request correction of any inaccurate or incomplete information.
Right to Erasure You may request deletion of your data under specific conditions.
Right to Restrict Processing You may request that data processing be restricted in certain circumstances.
Right to Data Portability You can request a copy of your data in a specified format.
Right to Object You may object to the use of your data for specific purposes.

To exercise any of the rights above, contact our support team. We will respond within 30 business days of receiving your request. Note that certain information may not be immediately deletable due to legal obligations.

Withdraw Consent: You may withdraw your consent to the use of your data for marketing or any optional purposes at any time. Withdrawing consent does not affect the lawfulness of prior processing, but will stop any future use.
8. Technical Security Measures

365acd uses industry-leading technology to keep your data safe. Our security infrastructure operates on multiple layers:

  • Transport Layer Security: All data transmissions are encrypted with TLS 1.3.
  • Password Hashing: Passwords are hashed and stored using the bcrypt algorithm — the original password is never visible to anyone.
  • Two-Factor Authentication (2FA): SMS or app-based 2FA can be enabled for an extra layer of security.
  • Database Encryption: Stored data is also encrypted with AES-256.
  • Auto Logout: Inactive sessions are automatically terminated after a set period of time.
  • Login Monitoring: Unusual login patterns are automatically detected and blocked.

No security system is 100% foolproof. In the event of a data breach, we will notify affected users within 72 hours and advise on the necessary steps to protect themselves.

What You Should Do: Use a strong password and never share it with anyone. 365acd will never ask for your password or OTP via email or SMS — if anyone does, contact support immediately.
9. Third-Party Services & Links

365acd works with a number of trusted third-party service providers to operate the platform. Each provider has its own privacy policy and is contractually bound to follow 365acd's guidelines.

  • Game Provider: Evolution, Pragmatic Play, NetEnt, and others.
  • Payment Gateway: Mobile Banking, Nagad, Rocket।
  • Cloud Services: Server infrastructure and backup services.
  • Customer Service: Live chat software provider.

These service providers receive only the data necessary to perform their specific function. They are not permitted to use it for any other purpose without 365acd's authorization.

365acd only works with service providers that comply with GDPR and international data protection standards. Every contract includes data protection clauses.
10. Protection of Minors' Data

365acd is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

Date of birth is verified at registration, and age is confirmed through the KYC process. If we become aware that a minor has created an account, it will be immediately closed and all collected data will be deleted.

If you believe your child has created an account, please contact our support team immediately. We will take prompt action.

Please Note: Use of this gaming platform by anyone under 18 is strictly prohibited. Providing false age information to create an account may result in legal action.
11. Privacy Policy Changes

365acd may update this Privacy Policy from time to time. Changes may be prompted by new services, legal requirements, or security improvements.

  • Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
  • Major Changes: A notification will be sent to your registered email address or via the platform.
  • Fundamental Changes: Consent will be obtained again.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

12. Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team:

Email
Response within 48 hours
Live Chat
24/7 Support
Instant Response Available

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country. 365acd fully respects this right.

Support in Bengali: Our support team is here to help. Feel free to reach out with any privacy-related questions — we will explain everything in plain, simple terms.
Play Safe

Your data is secure — start playing now!

Every piece of your data on 365acd is completely secure. Join our SSL-protected platform today and enjoy 1,500+ games with total confidence.

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